Returns & Exchanges

At Dio Candle, we want you to be completely satisfied with your home fragrance experience. If you are not delighted with your purchase, we offer a 30-day return policy for unused and undamaged items.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.

2

Secure the Fragrances

Carefully repackage your candles in their original boxes with protective padding to ensure they arrive back at our studio without any cracks or damage.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing